Lead Time
Our usual manufacturing time is 3 weeks for website orders from the time we receive the payment for your order. Orders can be fast tracked, when possible, at an additional jump-the-queue fee of R350 (5-7 business days).
Return Policy
We want all of our customers to be happy with purchases made at Janine Binneman Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit for the item.
The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:
Special Orders
Products Bought On Sale
Earrings (Hygienic Reasons)
Custom-Made Jewellery (Personalised Pieces)
Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.
Shipping
R120 National Shipment Fee for Orders Under R1800.00 (South Africa)
*Free Shipping For Orders Over R1800.
$55 International Shipping Fee (Worldwide)
- SA (Major Centres): 2 Days
- SA (Outlying Area): 4 Days
- UK: 3-5 Days
- NZ: 6 -8 Days
- USA: 5-9 Days
- AUS: 6- 8 Days
Please note: Once an order departs with the courier, we cannot guarantee the exact delivery time. The above is only an estimated length of delivery. These time may be longer at the end of the year, when couriers are in their busy season.
