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Join the anecdotes of a real-life gem-hunting mermaid
and receive a 10% discount on your first purchase.

Place the conch against your ear and be the first to hear mermaid musings,
seafaring tales, new ranges and featured pieces.

Join the anecdotes of a real-life gem-hunting mermaid and receive a 10% discount on your first purchase.
Place the conch against your ear and be the first to hear mermaid musings, seafaring tales, new ranges and featured pieces.

Returns & Exchanges

Return Policy

We want all of our customers to be happy with purchases made at Janine Binneman Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item.

The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:

  • Special Orders
  • Custom-Made Jewellery (Personalised pieces)
  • Earrings (for hygiene reasons) and
  • All products bought on sale

Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.

Exchange Policy

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage costs of returning the item. We recommend using registered mail or Postnet to return items, as we are not liable for any items lost in the post.

All products are exchangeable, excluding:

  • Special Orders
  • Custom-Made Jewellery (Personalised pieces)
  • Earrings (for hygiene reasons) and
  • All products bought on sale

Bespoke or customised items cannot be returned or exchanged under any circumstances.

Repairs

Please note repairs are are quoted for on a case by case basis, and per repair. Please contact info@janinebinneman.com if any of your items needs repair. The item will be for your delivery and shipping costs.

Let’s get social!

Find the sparkly. Find the dreamer. Find treasures. Find us on Instagram.

 

Let’s get social!

Find the sparkly. Find the dreamer. Find treasures. Find us on Instagram.

 

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