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Just For You — Our FAQs!

Have a question?

The chances are another mermazing client had the exact same one! Dive in, and swim through our most popular and frequently asked questions below.

Just For You — Our FAQs!

Have a question?

The chances are another mermazing client had the exact same one! Dive in, and swim through our most popular and frequently asked questions below.

If you still can’t find what you’re looking for in our FAQs, please do drop us a mail at customerlove@janinebinneman.com.

Online Orders

  • You can either search for the BLING you are looking for in the search bar of our website, or you can look under the relevant collection.

  • When you find YOUR bling, make sure you select all the relevant choices from the drop down option/s (like ring size, colour choice, etc.)

  • Now you can click add to cart. If you can’t add to cart, double check that you have selected ALL the options from the drop down option/s.

  • Right, now you’re ready, set, go, so click on PROCEED TO CHECK OUT to complete your order.

With any purchase, be it R2000 to R200 000 — choosing the correct ring size when shopping online is daunting … but it really doesn’t have to be!

Swim on over to our MEASURE MY RING page and follow our instructions. https://janinebinneman.com/ring-measurement/

MERMAID NOTE: We cannot be held responsible for the incorrect measurements supplied to us. If you get it wrong, and we need to resize your ring, please return it to us within a strict 7 day (NATIONAL shipment)/14 day (INTERNATIONAL shipment) timeframe and we will resize it FOR FREE!

Anytime thereafter a resizing fee will apply.

Once your order and payment have been processed, you should receive an automated email confirming your order.

If you did not receive this immediately, please check your SPAM folder. If it is not there, drop us a line on customerlove@janinebinneman.com and we will sort it out for you!

Please don’t get your fins in a twist! This happens occasionally and is usually as a result of a timeout connection with our website and the payment portal.

Pop us an email and we will confirm that everything is A-OK!

Our usual manufacturing time is 2 – 3 weeks for website orders from the time we receive the payment for your order. Orders can be fast tracked, when possible, at an additional jump-the-queue fee of R250.

Our custom orders may take 4 – 6 weeks, as these are handcrafted, specifically to order.

Yes, of course! Simply pop their information in the shipping details (you will need their name, address and cell number). You can even include a personalised message, when you select SEND AS A GIFT. Just make sure YOUR details are entered correctly in the billing address and THEIR details are entered correctly in the shipping address. We will never send an invoice in a parcel that is noted as a gift.

If you left your order a little late, you can pop us an email and we can send your special someone a gift card letting them know a special BLING is on its way!!!

We will need to know within 24 hours, if you would like to make a change to your online order. The best way to do this is to mail us at customerlove@jainebinnema.com or to phone the studio.

Payment Options

We value our mermazing creatures and their needs, that is why we have supplied you with three awesome and super convenient ways to pay and own one (or many) of our incredible pieces. You can pay via the following methods:

Peach Payments

We’re proud to partner with Peach Payments, a leading e-commerce payment platform. Via our secure Peach Payments portal we offer you the following payment options:

  • Masterpass

  • ATM Debit Cards (EFT Secure)

  • Credit Card (Visa, MasterCard, American Express, Diners)

Please note that for the ultimate security, you’ll be temporarily redirected away from the Janine Binneman Jewellery Design website to the secure Peach Payments portal. Once you’ve completed your order securely you’ll be directed back to our site to view your order completion.

PayJustNow

PayJustNow is a simple and easy-to-use payment system.

Here’s how it works:

PayJustNow allows you to pay for your purchase over 3 equal, zero interest instalments and allows you to still get your favourite piece of jewellery upfront. You’ll pay one instalment at the time of purchase, the next at the beginning of the following month and the last one the month thereafter.

Step 1:

Browse your favourite jewellery and add items to cart, then proceed to checkout.

Step 2:

Choose PayJustNow as your payment method.

Step 3:

Create your account.

Step 4:

Complete your purchase and whoop for joy!

Here’s what you’ll need:

✓ To be over 18 years old ✓ A valid RSA ID document ✓ A debit or credit card ✓ An email address

Snapscan

SnapScan is an app that lets you pay with your phone quickly, easily, and safely.

Your SnapScan app uses your phone’s camera to scan a SnapCode (unique QR code).

Stores have their own SnapCodes, and by scanning these codes it allows you to pay.

SnapScan is free to use and works with any South African bank and most international credit cards.

When selecting SnapScan as your payment option, please keep an eye on your inbox as an order confirmation email will be sent to you containing a link with your SnapScan code to use for your order payment.

Shipping And Delivery

We ship orders Mondays to Fridays during office hours and we do not operate on public holidays. We always supply your purchase/s to the delivery company in good order and you may request for us to take a picture of your jewellery piece with your invoice, before we seal it in its final packaging.

While we may be magical, even the mermaids cannot ship to a PO Box. We will need a physical address to ship your order.

NATIONAL SHIPMENT (South Africa):
R99.00 For Orders Under R1800.
Free Shipping For Orders Over R1800.

INTERNATIONAL SHIPMENT: $55 Shipping Fee.

MERMAID NOTE: You are responsible for import duties related to international shipping.

We only use reputable companies for our courier service. RAM Couriers are our preferred service provider for national orders and DHL for international orders. ALL orders, online or custom made, are insured.

Unfortunately there is no local pickup available.

  • SA (Major Centres): 2 Days

  • SA (Outlying Area): 4 Days

  • UK: 3-5 Days

  • NZ: 6 -8 Days

  • USA: 5-9 Days

  • AUS: 6- 8 Days

Please note: Once an order departs with the courier, we cannot guarantee the exact delivery time. The above is only an estimated length of delivery. These time may be longer at the end of the year, when couriers are in their busy season.

Caring For My Jewellery

ALL of our BLING pieces are handcrafted, using natural gemstones. This means that no two stones or BLING are EXACTLY the same. A handcrafted item cannot be replicated like a machine-honed piece can – and we would NEVER want it to! We respect and embrace Mother Nature’s uniqueness that she pours into every gemstone we use. This is what makes EVERY Janine Binneman BLING unique and totally YOURS.

Sterling Silver: Silver jewellery can develop a patina if it is not worn regularly which may cause it to turn dark or blackish over time. This is totally natural and can easily be removed by using our little blue polishing cloth that we have included in your parcel; it works like a charm!

MERMAID NOTE: Always be careful when using the cleaning cloth not to rub on plated silver jewellery, as you could potentially take the plating right off your jewellery item.

Gemstones: If your gemstones are looking dull use an old toothbrush, lukewarm water and a small dollop of Handy Andy cream to clean behind the gemstones. Once it is clean, rinse thoroughly with clean running water and dry it with a soft cloth.

MERMAID NOTES: Pearls, opals and emeralds do NOT like cleaners or chemicals. PLEASE never use Handy Andy or jewellery cleaner on these precious beauties.

Each of your rings should be stored separately; not in a bunch, because they can scratch each other. Different gemstones have different hardness’s, and when they rub against each other harder stones and metals can scratch softer stones.

We also recommend storing your necklaces separately. A straw is a great way to separate your necklaces; simply thread the necklace through the straw and clasp it closed. When necklaces are in a bunch, they do become tangled easily and this can lead to undue stress on the links, causing breakages. We also don’t recommend that you sleep with your chain on, as this can also lead to an increased chance of breakage.

We find storing earrings through the holes of a button works really well to protect the posts and to keep them together – and it helps keep the butterfly together with the earring!

Of course, you could also purchase one of our Treasure Troves to store your BLING in!!

Plating is a thin metal coating over a Sterling Silver base metal, and it is NOT permanent. It does fade over time, depending on how often the piece is worn and can also be affected by chemicals such as chlorine, detergents and general day-to-day wear. Plating can also be affected by skin acidity and regular rubbing/cleaning of jewellery that can shorten its lifespan.

Luckily, when the plating fades, the piece will merely go back to Sterling Silver and can be re-plated at any time.

Keep your skin dry when wearing plated jewellery. Remove your rings before showering, sleeping, exercising, strenuous activities, or when using cleaning products.

Don’t panic if you have the “green finger effect” — it is merely a reaction to the copper alloy in the Sterling Silver that takes place, especially if you have high body acidity. It happens to about 2-3% of people and this percentage is increasing due to the increase of chemicals in our environment, medications we take and the foods we eat.

Metals naturally develop a surface of patina over time, caused by oxygen, perfumes and skin acidity. Silver jewellery also develops patina if it’s not worn regularly. You can use a soft cloth and some Handy Andy cream to clean most pieces of jewellery, with the EXCEPTION of pearls, opals and emeralds. Please DO NOT use this method to clean these precious gems.

We LOVE to customise! While ALL our pieces ARE unique, sometimes a mermazing client wants something personalised or different to our offering.

What is the difference between custom BLING and ready-to-wear BLING?

A BLING piece that is available as is on our website we consider READY TO WEAR.

Any BLING that needs altering or if you require a completely unique design (like our gem clusters), we consider CUSTOM BLING

I WANT a custom design!!

Mermaid, we’ve got you!

You can book a consultation with Janine via our BOOK A CONSULT page or by emailing the studio.

If you are looking for a custom ready-to-wear piece, you can book a consultation with one of the studio mermaids.

Breathing new life into tired BLING is what we love best!!! We think that to be able to create something new from the old is to honour the existence of your BLING. There is nothing better than giving a sentimental piece of history a new way to carry her story! Swim over to BOOK A CONSULT and let’s dive in!

Yes mermaid, it does. Your jewellery needs to be serviced to check for loose stones and to ensure your settings are secure. We recommend having your fine jewellery serviced at least once a year, and of course, with gold-plated pieces, it’s important to remember gold plating does fade over time as it reverts back to Sterling Silver, which we can replate for you. Please pop us a mail at customerlove@janinebinneman.com for service fees.

Returns And Repairs

We want all of our MEMAZING clients to be extremely happy with their purchase/s made at Janine Binneman Jewellery. If you want to return a product, or want to have a piece repaired, have a read through our policy below.

Return Policy

We are always confident that our mermazing clients will be happy with purchases made at Janine Binneman Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit for the price of the item at the time it was purchased.

All products are returnable, excluding:

  • Special Offers

  • Products Bought On Sale

  • Earrings (Hygienic Reasons)

  • Custom-Made Jewellery (Personalised Pieces)

Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.

You are responsible for the costs of returning the item. We recommend using a reputable courier company upon the return of the product.

Exchange Policy

If you wish to exchange a product, you will be given store credit that you can use towards your next order. Please be aware that any purchases made with store credit are processed as a new order and standard courier costs and delivery times will apply.

You are responsible for courier costs of returning the item. We recommend using reputable courier company, as we are not liable for any items lost or damaged upon the return of the product for exchange.

All products are exchangeable, excluding:

  • Special Offers

  • Products Bought On Sale

  • Earrings (Hygienic Reasons)

  • Custom-Made Jewellery (Personalised Pieces)

Bespoke or custom pieces cannot be returned or exchanged under any circumstances.

Repairs

All Janine Binneman BLING is made to be functional, but BLING is not made to be worn during exercise, gardening, adventuring or any extreme sports etc. They have to be taken care of when worn – no whacking or thwacking around!

If your BLING breaks within 10 days of purchase due to a manufacturing fault, we’re happy to repair it for FREE (however international delivery and shipping costs are excluded: you will be responsible for paying $55 to receive your bling, and another $55 to send it back for repairs).

If the breakage or loss of gemstones occurs due to wear and tear, we will happily repair and replace, HOWEVER the repair, delivery and shipping costs are also for YOUR account.

Please note repairs are quoted on a case-by-case basis and per repair. Please contact customerlove@janinebinneman.com if any of your items needs repair.